CONDITIONS OF USE

Please take a moment to review the Conditions of Use listed below.
PRICING
We reserve the right to change any price at which we offer our products or services and to correct any errors in pricing contained on our web site. While we fully honour all of our commitments, we shall have no liability for any such changes and/or errors and we are not bound to fulfill orders at outdated or erroneous prices.
SHIPPING
Delivery lead times will be based on location. Delivery areas further away from Silchar and rural addresses will result in longer lead times.
FAULTY GOODS
If you think there is a fault with an item that you received, please contact us immediately for a replacement or refund. The cost of returning the item to us will be at your expense if the item is faulty from 3 days after delivery. If you have received a product that is not working satisfactorily on first use, please contact us.
RETURNS
UNOPENED PRODUCTS
Changed your mind? That's fine. We will happily accept returns of UNUSED and UNOPENED products providing that we receive your request for return within 3 days from the item being delivered. Please note: shipping fees are non-refundable. Any free gift with purchase must also be returned. To return a product, please follow the simple steps below:
1. Contact us here to let us know you would like to arrange a product return. We'll advise the best address for you to send the products to.
2. Pack and seal the item/s in their original shipping package and post them back to us.
3. Provided that we receive the products in their original condition, we will arrange for the original purchase price (not including postage or handle fees) to be refunded. Please allow up to a maximum of 21 days from the date we receive the returned goods for the refund to be processed.
Please note, return shipping is at the expense of the customer.
DAMAGED OR FAULTY PRODUCTS
We take care to pack your items carefully so that they won't get damaged in transit. If for whatever reason, they arrive damaged, or faulty, we ask that you let us know within 3 days of receiving them. We'll arrange for the products to be returned to us at our cost and a replacement will be sent out to you. If you need to have an electrical item repaired, whilst it is under the warranty period, we will cover the shipping charges involved to and from the manufacturer. The cost of returning the item to us so that we can do this will be at your expense. In some cases, you will need to deal directly with the importer, in which case will provide you with all necessary contact details.
OPENED (sealed) PRODUCTS
If you have purchased a part without our advice and it does not fit, you can return the item for an exchange or refund. If the packaging has been opened/used we charge a 20% restocking fee as the product will no longer be able to be sold as new. Please check with us before placing an order if unsure about the compatibility.
To return a product, please follow the simple steps below:
1. Contact us here to let us know you would like to arrange a product return. We'll advise the best address for you to send the products to.
2. Pack and seal the item/s in their original shipping package and post them back to us.
3. Provided that we receive the products in their original condition, we will arrange for the original purchase price (not including postage or handle fees) to be refunded. Please allow up to a maximum of 21 days from the date we receive the returned goods for the refund to be processed.
Please note, return shipping is at the expense of the customer.
INCORRECT ADDRESS
If we are provided with an address that is incorrect causing the order to be sent back to us, once the correct address is confirmed a postage fee of Rs.150/- will be incurred for sending out the order a second time. This will be provided along with the delivered and must be paid while receiving the product.
STOCK
Whilst we always try to stock ample levels of all items we do sometimes become out of stock of some products. In this case, you will be emailed and informed of the expected delay. The general delay is usually only 3 - 5 days.
YOUR ACCOUNT and REGISTRATION
When you register, you are responsible for your password and account access and you are responsible for all actions that occur under your account and password. Any impersonations (i.e. false e-mail addresses or authority) will constitute a breach of these Conditions of Use.
CONTENT
We hope to quickly correct any textual, graphical or factual errors in our website content. No matter what the error is—from a misspelled word, missing or incorrectly matched photograph, broken hyperlink—please Contact Us, and we will fix it ASAP. We are 100% committed to you and the accuracy of our website; however, we do not guarantee that the product descriptions on our website or other content are current, reliable, complete or accurate. If a product you buy from us is not as described or as you perceived, your only course of action is a full refund within 21 days of purchase after you return the product in its complete and unused condition.
FURTHER QUESTIONS
If you have any further questions about these Conditions of Use please Contact Us. We are always happy to hear from you.